Contact us

Contact Us – Velora Cosmetics

At Velora Cosmetics, we believe every customer deserves exceptional care and support. Whether you’re curious about our products, need help with an order, or simply want to share your beauty journey with us, our team is here to listen and assist. We value every message and do our best to ensure your experience with Velora is smooth, personalized, and enjoyable.

Email Assistance

Our customer care team is always ready to help you with any inquiry — from product details to tracking updates.

Email: support@veloracosmetics.shop

When you reach out, please include:

  • Your full name

  • Your order number (if applicable)

  • A brief description of your question or issue

We respond to all messages within 24 hours (Monday–Friday) to ensure you get timely and helpful assistance.

Live Chat Support

Need help right now? Our 24/7 live chat feature connects you directly with a customer service representative for instant support. Simply click the chat bubble located at the bottom-right corner of any page on our website, and one of our friendly team members will assist you immediately.

Stay Connected on Social Media

Join the Velora Cosmetics community online! Follow us to discover beauty inspiration, exclusive promotions, and behind-the-scenes updates.

  • Pinterest: Velora Cosmetics | Pinterest – Explore skincare and makeup ideas that match your unique style.

  • Instagram: Velora Cosmetics | Instagram – Get inspired by real looks, product launches, and our beauty family around the world.

We love interacting with our customers, so don’t forget to tag us and share your favorite Velora moments.

Share Your Feedback

Your opinion matters to us. Every suggestion and review helps us improve our products and services.

You can share your experience by:

We genuinely appreciate your time and thoughts — together, we make Velora Cosmetics even better.

Shipping & Order Processing Information

To make your shopping experience transparent and worry-free, here’s how we handle every order:

  • Handling Time: 1–3 business days (Monday–Friday)

  • Transit Time: 8–18 business days (depending on your location)

  • Order Cut-Off Time: 4:00 PM Eastern Standard Time (GMT-05:00)

Orders placed after the cut-off will be processed on the next business day. You’ll receive an email confirmation once your order ships, along with a tracking number to follow your delivery status anytime.

Our Promise

At Velora Cosmetics, we’re more than a beauty brand — we’re your partner in confidence, care, and self-expression. Thank you for choosing us and being part of our growing community. We can’t wait to hear from you soon.

 

Trade name: Velora Cosmetics

Our Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM Monday to Friday

Business Mail: support@veloracosmetics.shop

Business Address:1229 west 26th street san bernardino CA 92405 United States