Privacy Policy

Welcome to Velora Cosmetics. We respect your privacy and are committed to protecting the personal information you provide when using our online store. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, browse our products, place an order, or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you visit or use our website, we may collect certain information automatically, including:

Web browser type
Device information
IP address
Time zone
General location information
Cookies and similar technologies used on your device
Pages or products you view
Website interactions and browsing activity

When you place or attempt to place an order, we may collect information necessary to process and fulfill your purchase, including:

Full name
Billing address
Shipping address
Email address
Phone number
Order details
Payment-related information
Other information you voluntarily provide to us

We collect only the information reasonably necessary to provide our services, process orders, communicate with customers, and operate our online store.

2. Cookies and Similar Technologies

Velora Cosmetics may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better shopping experience.

Cookies may be used for purposes such as:

Essential Cookies: These are necessary for important website functions, including shopping cart and checkout features.

Analytics Cookies: These help us understand how visitors use our website and help us improve website performance.

Functionality Cookies: These may remember certain preferences and settings to provide a more convenient browsing experience.

Marketing Cookies: Where applicable, these technologies may be used to understand advertising performance and provide relevant marketing experiences.

We may use third-party services, such as analytics providers, advertising services, Shopify, and payment providers, that may use cookies or similar technologies.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some website functions or features.

3. How We Use Your Personal Information

We may use the information we collect to:

Process and fulfill customer orders
Provide products and services
Communicate with customers about orders
Provide customer support
Respond to questions and inquiries
Provide shipping and delivery updates
Process returns and refunds
Detect and prevent fraud or unauthorized activity
Maintain website security
Improve website functionality and customer experience
Analyze website usage and performance
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted and where you have provided consent

If you receive marketing emails from us, you may unsubscribe at any time by following the unsubscribe instructions included in the communication.

4. Legal Basis for Processing

If you are located in a jurisdiction where data protection laws require a legal basis for processing personal information, we may process your information based on one or more of the following:

Your consent
The performance of a contract or fulfillment of an order
Compliance with legal obligations
Legitimate business interests
Protection of our legal rights and prevention of fraud or security risks

5. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Our online store is powered by Shopify, which provides security and infrastructure services for e-commerce operations. Payment transactions are processed through secure payment providers using appropriate security measures.

Velora Cosmetics does not directly store complete credit or debit card numbers on its own systems. Payment information is handled by the applicable payment processor or service provider according to its own privacy and security practices.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Sharing Your Personal Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

E-commerce and website service providers
Shopify and related services
Payment processors
Shipping and delivery providers
Analytics and technology providers
Customer support service providers
Fraud prevention and security services

We may also disclose personal information when required by law, legal process, court order, or governmental authority, or when necessary to protect our rights, property, customers, or business.

We do not sell customer personal information for monetary gain.

7. Do Not Track Signals

Some web browsers may provide a "Do Not Track" feature. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When personal information is no longer required for these purposes, it may be deleted or securely disposed of where appropriate.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of certain personal information
Requesting information about how your data is used
Requesting data portability where applicable
Withdrawing consent where processing is based on consent
Objecting to certain types of processing
Requesting restriction of processing where applicable

To exercise an applicable privacy right or ask a question about your personal information, please contact us using the contact information provided below.

We may need to verify your identity before completing certain privacy requests.

10. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, services, payment providers, social media platforms, or other external services.

Velora Cosmetics is not responsible for the privacy practices, policies, or content of third-party websites. We recommend reviewing the privacy policies of any third-party service you access through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When changes are made, the updated version will be posted on this page with the revised effective date where applicable. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how your personal information is handled, you can contact us using the information below.

Store Information

Store Name: Velora Cosmetics
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM
Chatbot Support: Available 24/7
Business Phone: (512) 531-9417
Email: support@veloracosmetices.shop
Business Address: 7547 FM 1459 Road, Sweeny, Texas 77480, USA