Refund Policy
Refund Policy
At Velora Cosmetics, we aim to process eligible refunds in a clear and timely manner. This Refund Policy explains how refunds are handled after an approved return.
1. Refund Eligibility
A refund may be issued when:
- The returned product meets our return requirements
- The return is approved by our customer support team
- The returned product has been received and inspected
- The product is eligible for a refund under our Return Policy
Not all products are eligible for return or refund, particularly opened or used cosmetic and personal-use products due to hygiene and safety considerations.
2. Refund Processing
Once an approved returned product is received and inspected, we will process the refund within 10 business days.
You will be notified once the refund has been processed.
3. Refund Method
Approved refunds will generally be issued to the original payment method used to complete the purchase, where applicable.
The refund may take additional time to appear in your account depending on your bank, card issuer, or payment provider.
Velora Cosmetics does not control the processing time of banks or third-party payment providers.
4. Shipping Charges
Original shipping charges, where applicable, may be non-refundable unless the return is related to an error on our part or another situation covered by our return policy.
Any applicable return shipping costs will be handled according to the circumstances of the return.
5. Partial Refunds
In certain circumstances, a partial refund may be considered if a returned product is received with missing components, packaging, accessories, or signs of use that were not present before shipment.
The final refund amount will be determined after the returned product has been inspected.
6. Refund Not Received
If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please:
- Check your bank or payment account.
- Contact your payment provider or card issuer.
- Allow additional processing time depending on your financial institution.
If you still have not received your refund after completing these steps, please contact us at:
Please include your order number so our team can assist you.
7. Refund for Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs and order information to review the issue. If the issue is confirmed and the return is approved, we will provide an appropriate resolution in accordance with our Return and Refund Policies.
8. Contact Us
If you have any questions regarding refunds or the status of your refund, please contact our support team.
Store Name: Velora Cosmetics
Email: support@veloracosmetices.shop
Business Phone: (512) 531-9417
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM
Chatbot Support: Available 24/7
Business Address: 7547 FM 1459 Road, Sweeny, Texas 77480, USA