Return Policy
Return Policy
At Velora Cosmetics, we want our customers to have a clear and convenient shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
1. Return Window
Velora Cosmetics offers a 30-day return window. Customers have 30 days from the date of delivery to contact us and request a return.
Return requests submitted after the 30-day period may not be accepted.
2. Return Eligibility
To qualify for a return, the product must:
- Be unused and in its original condition
- Be in its original packaging, where applicable
- Include all applicable accessories and product components
- Not show signs of use, damage, or alteration caused by the customer
- Have valid proof of purchase or order confirmation when requested
Due to hygiene and safety considerations, opened, used, or unsealed cosmetic and personal-use products may not be eligible for return.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs of the product and packaging where applicable. Our customer support team will review the issue and provide instructions for the next steps.
4. Change of Mind Returns
If you want to return an eligible product due to a change of mind, personal preference, or ordering the wrong product or variation, the product must meet all return eligibility requirements.
The customer may be responsible for applicable return shipping costs in these circumstances.
Original shipping charges, where applicable, may be non-refundable.
5. How to Request a Return
Step 1 — Contact Us
Email us at:
Please provide your order number, full name, reason for the return, and photographs if the product is damaged, defective, or incorrect.
Step 2 — Receive Return Instructions
Our team will review your request and, if eligible, provide you with return instructions.
Please do not send a product back before receiving return instructions from our customer support team.
Step 3 — Send the Product
Once your return is approved, securely package the product and follow the return instructions provided by our team.
6. Return Shipping
For returns caused by a change of mind, personal preference, or ordering the wrong product, the customer may be responsible for return shipping costs.
If the product is confirmed to be defective, damaged during delivery, or incorrectly sent by us, we will review the situation and provide an appropriate resolution.
7. Restocking Fee
Velora Cosmetics does not charge a restocking fee for eligible returns.
Restocking Fee: $0
8. Non-Returnable Products
Certain products may not be eligible for return, including:
- Opened or used cosmetic products
- Products removed from sealed packaging where applicable
- Products that cannot be resold due to hygiene or safety reasons
- Personalized or custom-made products, where applicable
- Final sale items clearly identified as non-returnable
- Products damaged or altered after delivery due to customer use or misuse
9. Return Address
Please contact our customer support team before sending any return. We will provide the appropriate return instructions and return address for your approved return.
Business Address:
7547 FM 1459 Road
Sweeny, Texas 77480
USA
Please do not send a return to the business address without receiving return instructions from our support team.
10. Contact Us
Email: support@veloracosmetices.shop
Business Phone: (512) 531-9417
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM
Chatbot Support: Available 24/7
Business Address:
7547 FM 1459 Road
Sweeny, Texas 77480
USA