Terms of Service

OVERVIEW

Welcome to Velora Cosmetics. The terms "we," "us," and "our" refer to Velora Cosmetics. Velora Cosmetics operates this online store and website, including all related information, content, features, tools, products, and services made available to customers through the website.

These Terms of Service, together with any policies referenced or linked on our website, describe your rights and responsibilities when accessing or using our Services. Please read these Terms of Service carefully before using our website or placing an order.

By visiting, browsing, interacting with, or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use or access our website.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian where permitted by applicable law.

When using our website or placing an order, you may be asked to provide certain information, including your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide to us is accurate, current, and complete. You are responsible for maintaining the accuracy of your information and for keeping any account credentials secure.

You may not transfer, sell, assign, or otherwise provide access to your account to another person without our prior permission.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display our products and provide product information as accurately as possible.

However, product colors, shades, textures, and appearance may vary depending on your device, screen settings, lighting, and other technical factors. We cannot guarantee that the color or appearance displayed on your screen will exactly match the physical product.

Product descriptions, specifications, availability, images, and other information may be updated or changed from time to time without prior notice.

Velora Cosmetics reserves the right to discontinue products, limit product quantities, or restrict product availability in certain locations or jurisdictions at our discretion.

For cosmetic and beauty products, customers should carefully review the product description, ingredients, specifications, usage instructions, and other available information before making a purchase.

SECTION 3 - ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

Velora Cosmetics reserves the right to accept, decline, limit, or cancel an order for legitimate reasons, including product availability, pricing errors, suspected fraudulent activity, incorrect information, or other circumstances that may affect the transaction.

Your order is considered accepted when we have successfully processed the order and provided an order confirmation.

Please carefully review your order information before completing your purchase. Once an order has entered processing or has been dispatched, we may not be able to accommodate cancellation or modification requests.

If we cancel or make a significant change to an order, we may attempt to notify you using the email address or phone number provided at the time of purchase.

All returns and refunds are subject to our separate Return Policy and Refund Policy available on our website.

SECTION 4 - PRICES AND BILLING

Product prices, discounts, promotions, and offers may change from time to time without prior notice.

The price charged for a product will generally be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Applicable taxes, shipping charges, or other costs, where required, will be displayed during checkout before you complete your purchase.

You agree to provide accurate and complete billing, payment, shipping, and contact information for all purchases made through our website.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorized to use the selected payment method.

If payment cannot be successfully processed, we may be unable to accept or fulfill your order.

SECTION 5 - SHIPPING AND DELIVERY

Velora Cosmetics works to process and ship orders as efficiently as possible.

Our estimated order timeline is:

Order Processing Time: 1–3 business days, Monday through Friday.

Shipping / Transit Time: Approximately 4–9 business days after the order has been processed and dispatched.

Total Estimated Delivery Time: Approximately 7–12 business days, including processing and transit time.

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates.

Shipping times may be affected by factors outside our control, including carrier delays, weather conditions, public holidays, high shipping volumes, incorrect or incomplete shipping information, transportation disruptions, or other unforeseen circumstances.

Once an order has been dispatched, tracking information may be provided when available.

For complete information, please review our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to trademarks, logos, brand names, text, product descriptions, images, graphics, videos, audio, website design, layouts, and other materials, is owned by or licensed to Velora Cosmetics or its applicable content providers and is protected by applicable intellectual property laws.

These Terms allow you to use our website for personal and lawful purposes only.

You may not reproduce, copy, modify, distribute, publish, transmit, display, create derivative works from, or commercially exploit any content from our website without prior written permission.

All rights not expressly granted under these Terms are reserved by Velora Cosmetics and its applicable licensors.

SECTION 7 - OPTIONAL TOOLS AND SERVICES

Our website may provide access to certain third-party tools, applications, or services that we do not directly control or operate.

These third-party tools may be provided on an "as available" basis and may be subject to the terms and conditions of their respective providers.

Your use of any third-party tools is at your own discretion and risk. You should review the applicable terms and policies of the relevant third-party provider before using such services.

We may introduce new features, tools, or services in the future. Any new features will also be subject to these Terms of Service unless otherwise stated.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links or integrations to third-party websites, applications, or services.

Velora Cosmetics does not control or guarantee the accuracy, security, availability, or content of third-party websites.

If you access third-party websites or services through links provided on our website, you do so at your own risk.

We encourage you to review the privacy policies and terms of service of any third-party website before providing information or completing a transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services.

However, purchases made through our online store are transactions between you and Velora Cosmetics.

Shopify is not responsible for the products sold by Velora Cosmetics or for the fulfillment, shipping, returns, refunds, or customer service associated with purchases made through our store.

SECTION 10 - PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how personal information may be collected, used, processed, and protected.

Our website may also rely on third-party service providers, including Shopify and payment or technology providers, to operate our Services and process transactions.

SECTION 11 - CUSTOMER FEEDBACK

If you submit reviews, feedback, suggestions, ideas, or other content to Velora Cosmetics, you grant us permission to use, reproduce, modify, publish, display, and distribute that content for legitimate business purposes, subject to applicable law.

You represent that you have the necessary rights to provide the content and that your submission does not violate the rights of another person or entity.

We reserve the right to remove or decline content that we reasonably believe is unlawful, offensive, misleading, abusive, defamatory, or otherwise inappropriate.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.

Velora Cosmetics reserves the right to correct errors, update information, modify product details, or cancel affected orders when necessary.

If an order is affected by a significant error, we may attempt to contact you using the information provided with your order.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to use our website:

• For any unlawful or fraudulent purpose
• To violate applicable laws or regulations
• To infringe upon the intellectual property rights of others
• To harass, abuse, threaten, or harm another person
• To provide false or misleading information
• To impersonate another person or entity
• To distribute spam or unauthorized promotional material
• To upload viruses, malware, or harmful code
• To interfere with the security or functionality of our website
• To collect personal information from other users without authorization
• To scrape, crawl, or copy website content without permission
• To attempt to bypass or interfere with security features

We reserve the right to restrict, suspend, or terminate access to our Services if we reasonably believe that a user has violated these Terms or applicable laws.

SECTION 14 - TERMINATION

We may suspend or terminate your access to our Services if we reasonably determine that you have violated these Terms of Service, applicable laws, or other policies governing the use of our website.

Termination does not affect any rights or obligations that arose before the termination date.

Any provisions that by their nature should continue after termination will remain in effect, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law.

SECTION 15 - DISCLAIMER OF WARRANTIES

Our website and Services are provided on an "as available" and "as is" basis to the extent permitted by applicable law.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We make reasonable efforts to provide accurate product information, but we do not guarantee that all website content will always be complete, current, or free from errors.

To the fullest extent permitted by applicable law, Velora Cosmetics disclaims warranties that are not expressly stated in these Terms.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Velora Cosmetics and its applicable partners, employees, officers, agents, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of products through our Services.

This may include, where permitted by law, loss of profits, loss of revenue, loss of data, or other indirect losses.

Nothing in these Terms is intended to limit liability that cannot legally be limited or excluded under applicable law.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Velora Cosmetics, its affiliates, partners, officers, employees, agents, contractors, licensors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms of Service
• Your violation of applicable laws
• Your violation of the rights of another person or entity
• Your misuse of our website or Services

This obligation will apply to the extent permitted by applicable law.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in full effect.

SECTION 19 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms of Service does not constitute a waiver of our right to enforce that provision in the future.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return Policy, Refund Policy, and any other applicable policies posted on our website, constitute the agreement governing your use of our Services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms of Service without our prior written consent, except where permitted by applicable law.

Velora Cosmetics may assign or transfer its rights and obligations under these Terms where permitted by law.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide our Services will be governed by the applicable laws of the State of Texas, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes will be handled in accordance with applicable laws and the appropriate courts having jurisdiction over the matter.

SECTION 22 - HEADINGS

The headings used in these Terms of Service are provided for convenience only and do not limit or otherwise affect the meaning or interpretation of any provision.

SECTION 23 - CHANGES TO THESE TERMS OF SERVICE

We may update, modify, or replace these Terms of Service from time to time to reflect changes in our business practices, Services, legal requirements, or other operational needs.

The latest version of these Terms will be posted on this page.

You are responsible for reviewing these Terms periodically. Your continued use of our website after changes are posted may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 24 - CONTACT INFORMATION

If you have questions regarding these Terms of Service, our website, orders, or any of our policies, please contact us using the information below.

Store Name: Velora Cosmetics
Email: support@veloracosmetices.shop

Business Phone: (512) 531-9417
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM
Chatbot Support: Available 24/7
Business Address: 7547 FM 1459 Road, Sweeny, Texas 77480, USA