Payment Policy – Velora Cosmetics

At Velora Cosmetics, we aim to make your shopping experience simple, secure, and convenient. This Payment Policy explains the payment methods we accept, how your transactions are processed, and the security measures we use to protect your information.

1. Accepted Payment Methods

We accept the following payment methods on veloracosmetics.shop

• Visa

• MasterCard

• American Express

• Discover

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

• Other locally supported payment options (where available)

All payments are processed in your local currency or USD, depending on your location and payment provider.

2. Secure Payment Processing

All transactions on our website are processed through secure, encrypted payment gateways that comply with international PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Your credit or debit card information is never stored on our servers.
Velora Cosmetics does not have access to your full payment details — all data is securely handled by our payment partners (such as Shopify Payments, PayPal, or Stripe).

3. Currency and Pricing

All prices listed on our website are displayed in your local currency by default.
During checkout, your total amount will be shown in your selected currency, including taxes and shipping (if applicable).

Currency conversions are handled automatically based on the current exchange rates and your payment provider’s policies.

4. Payment Authorization

When you place an order, your payment method will be charged immediately upon checkout. In some cases, a pre-authorization may be applied by your card issuer before the funds are officially captured.

If your payment is declined or incomplete, your order will not be processed until full payment is received.

5. Taxes and Duties

All prices shown on our website include applicable local taxes where required.
For international orders, import duties, customs fees, or VAT may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Fraud Prevention

To protect our customers and business, Velora Cosmetics uses advanced fraud detection and verification tools. If suspicious activity is detected, your order may be temporarily held or canceled until verification is complete.

We may contact you via email to confirm payment details or verify identity in certain cases.

7. Refunds and Payment Reversals

Refunds are issued only according to our official Refund and Return Policy.
Once approved, refunds are processed to the original payment method used for purchase.

Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

8. Payment Issues

If you encounter issues during checkout or payment processing, please contact our customer service team immediately at support@veloracosmetics.shop.

We’ll help verify your transaction and ensure your order is completed safely.

9. Updates to This Policy

Velora Cosmetics reserves the right to update or modify this Payment Policy at any time without prior notice. The most recent version will always be available on our website.

10. Contact Us

If you have any questions about payment methods, charges, or billing, please reach out to our support team:

 

Trade name: Velora Cosmetics

Our Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM Monday to Friday

Business Mail: support@veloracosmetic.shop

Business Address:1229 west 26th street san bernardino CA 92405 United States