Shipping Policy – Velora Cosmetics

At Velora Cosmetics, our goal is to deliver your beauty essentials quickly, safely, and affordably — no matter where you are in the world. Please review our detailed shipping policy below to understand how we process, ship, and deliver your orders.

Order Processing and Delivery

Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time
Handling Time: 1–3 Business Days (Monday to Saturday)
Standard Transit Time: 8–18 Business Days (Monday to Saturday)
Fast Shipping Transit Time: 3–7 Business Days (Monday to Saturday)

Once your order is placed, you will receive an order confirmation email. After your order is processed and shipped, we will send a shipping confirmation with tracking information.

Total Delivery Time = Handling Time + Transit Time

Delivery times may vary depending on the destination country, local postal delays, customs processing, and other factors beyond our control.

Shipping Methods

We partner with reliable global and local carriers including USPS, UPS, DHL, and OSM to ensure timely delivery. All orders include tracking so you can monitor your shipment’s progress.

If your area is not serviceable by our standard carriers, your order may be shipped through an alternative courier.

Shipping Costs

We offer Free Standard Shipping on all eligible orders.
Shipping rates within the United States are automatically calculated at checkout.

For international orders, rates and delivery times vary by region. Some destinations may include additional customs fees or taxes (see below).

Accepted Payment Methods

We accept all major payment methods including credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure checkout options available on our website.

Prices are displayed in your preferred currency, and your total will be converted automatically at checkout based on your location.

Change of Address

If you need to change your shipping address, please contact us before your order has been shipped by emailing support@veloracosmetics.shop.

Once your package has been dispatched or is in transit, we cannot modify the delivery address. Any reshipping costs due to incorrect or incomplete addresses will be the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. You can use this number to check the status of your delivery in real time.
If you do not receive your tracking email within a few days of ordering, please check your spam folder or contact our support team for assistance.

Wrong, Incomplete, or Unclaimed Addresses

If your order cannot be delivered due to an incorrect address, incomplete address, or unclaimed parcel, it will be returned to our warehouse.
Reshipping fees will apply if you wish to have your parcel sent again.

Customs, Duties, and Taxes

International customers are responsible for any customs duties, import taxes, or local fees charged by their country’s customs office. These charges are not included in the product or shipping prices shown on our website.

We recommend checking with your local customs authority to understand potential additional costs before placing your order.

Lost, Delayed, or Stolen Packages

We are not responsible for packages that are lost, delayed, or stolen after being marked as “delivered” by the carrier. However, we will assist you in locating the shipment and filing a claim with the courier.

If your order shows as delivered but you did not receive it:

• Check with neighbors, your building management, or your local post office.

• Contact us within 7 business days of the marked delivery date so we can open an investigation.

For packages delayed in transit, please allow up to 25 business days before reporting a lost order, as international customs and courier delays can occur.

Order Cancellations

Orders may be canceled within 2 hours of placement if they have not yet entered processing. Once an order is shipped, cancellation is no longer possible.
Please refer to our Refund and Return Policy for information on returning items after delivery.

Damaged or Missing Items

If your order arrives damaged or is missing an item, contact us immediately at support@veloracosmetics.shop. Please include your order number and clear photos of the damaged product or packaging.

We will investigate the issue and, if verified, send a replacement or process a refund according to our return policy.

Delivery Confirmation

All deliveries require a valid shipping address and will be confirmed via your tracking number. Orders are considered successfully delivered once the courier marks them as delivered.

If you would like signature confirmation or special delivery instructions, please contact us before completing your purchase so we can accommodate your request if available.

Contact Us

For all questions related to your order or delivery, please reach out to our support team at 

 

Trade name: Velora Cosmetics

Our Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM Monday to Friday

Business Mail: support@veloracosmetic.shop

Business Address:1229 west 26th street san bernardino CA 92405 United States