Return & Refund Policy

Refund & Return Policy – Velora Cosmetics

At Velora Cosmetics, your satisfaction is our top priority. We take pride in delivering quality beauty products and want you to feel confident in every purchase. If something isn’t right, we’re here to help with a smooth and transparent return and refund process.

Return Policy

Eligibility:
Returns are accepted within 30 days of the delivery date.
To qualify for a return, your item must be:

  • Unused and unopened

  • In the same condition that you received it

  • In its original packaging with all seals and labels intact

Non-Returnable Items:
The following items cannot be returned for safety and hygiene reasons:

  • Opened or used cosmetics and skincare items

  • Gift cards and promotional samples

  • Final-sale or clearance items (clearly marked as non-returnable)

How to Start a Return:

  1. Email us at support@veloracosmetics.shop within 30 days of receiving your order.

  2. Include your order number, name, and reason for return.

  3. Once your return request is approved, we will provide a Return Authorization (RA) and shipping instructions.

Return Shipping:
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service. Velora Cosmetics is not responsible for lost packages during return transit.
If the return is due to our mistake (defective or wrong item), we’ll cover the return shipping cost.

Condition for Acceptance:
Items returned without prior authorization, outside the 30-day window, or that show signs of use may not be accepted and could be returned to you at your expense.

Refund Policy

Processing Your Refund:
Once your return is received and inspected, we’ll send you an email notification confirming approval or rejection.
Approved refunds are processed within 5–10 business days and credited to your original payment method.
Please note that your bank or payment provider may take additional time to reflect the refund.

Partial Refunds:
In some cases, a partial refund may be issued if:

  • The item shows signs of use

  • Parts of the item are missing or damaged

  • The product is returned after the 30-day return window (if accepted as an exception)

Late or Missing Refunds:
If you haven’t received your refund after 10 business days:

  1. Check your bank account or credit card statement.

  2. Contact your payment provider for processing updates.

  3. If you still have not received your refund, please reach out to us at support@veloracosmetics.shop with your order details.

Exchanges

We allow exchanges for items that arrive damaged, defective, or incorrect.
If you’d like to exchange an item for another product or shade, contact support@veloracosmetics.shop within 30 days.
If the requested product is unavailable, we will issue a full refund instead.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@veloracosmetics.shop with:

  • Your order number

  • Clear photos of the damaged or defective item

  • A brief description of the issue

Once verified, we will send you a replacement or issue a full refund at no cost to you.

International Orders

International customers are responsible for return shipping costs, customs duties, and any import taxes (except for defective or incorrect items).
Refunds will exclude any customs or import fees, as those are non-refundable.
International returns may take longer to process depending on shipping times.

Policy Updates

Velora Cosmetics reserves the right to modify or update this policy at any time. All changes will be posted on this page and will apply to orders placed after the update date.

Contact Us

For any questions, assistance, or clarification regarding returns or refunds, please contact our support team at support@veloracosmetics.shop.
Response time: within 24 hours (Monday to Friday).

 

Trade name: Velora Cosmetics

Our Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM Monday to Friday

Business Mail: support@veloracosmetics.shop

Business Address:1229 west 26th street san bernardino CA 92405 United States