Lash Extension Kit Lash Clusters Multi-types Individual Lashes Natural Bottom, Light Volume, 20D 30D Clusters Eyelash Extension Kit with Lash Bond and Seal
| Color | Black |
| Material | Synthetic Fibers |
| Material Feature | Comfortable, Natural |
| Item Form | Individual |
About this item
- You Will Get: Our lash extension kit provides 404pcs Cluster Lashes (4 Styles), 1 Lash Bond and Seal, 1 Lash Applicator per box; Achieving the natural extension look has never been easier with our DIY eyelash extension kit that offers all you need to work with at home; Save time and budget to go to lash extension salon
- Updated Cluster Lashes Fibers: Our lash clusters are made with the finest updated materials to ensure softness, thickness, durability and longevity, designed to give you fuller lashes that look more natural than traditional false eyelashes
- Different Look Styles Depend on You: Create a customizable lash look with our individual lash clusters from different lengths and volume; The cluster lashes pack is versatile and can be used for a variety of occasions, be it a night out with friends, a special occasion, or even a day at work; You'll achieve all these looks in no time
- Easy-Application Tips: Gentlely roll the lash band down with tweezers; Apply lash bond on your eyelashes; Place the lash clusters; Use lash seal brush to lock
- Professional Eyelashes Extension: As a professional eyelash designer brand, we are committed to providing chic products, aimed at adding more glamour to our customers
Frequently Asked Questions (FAQ) – Velora Cosmetics
Welcome to the Velora Cosmetics FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, and policies. If you can’t find what you’re looking for, please reach out to us at support@veloracosmetics.shop — we’re always happy to help.
Orders and Payments
Q: How can I place an order?
You can place your order directly through our website by adding your desired products to the cart and completing checkout. We accept major credit cards, PayPal, and other secure payment methods listed at checkout.
Q: How will I know my order was received?
Once your order is placed, you’ll receive a confirmation email with your order number and details. Please check your spam folder if you don’t see it within a few minutes.
Q: Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of purchase. After that, they are processed and shipped. Please email support@veloracosmetics.shop immediately if you need help making a change.
Shipping and Delivery
Q: How long will it take to receive my order?
Our standard delivery time is 8–18 business days, depending on your location.
Q: How long does processing take?
All orders are processed within 1–3 business days (Monday–Friday). Orders placed after 4:00 PM EST are processed the next business day.
Q: How can I track my order?
When your order ships, you’ll receive a confirmation email containing your tracking number and a link to track your package in real-time.
Q: Do you ship internationally?
Yes, we ship worldwide. International shipping times and costs may vary depending on your region. Customs duties and taxes may apply and are the responsibility of the customer.
Returns and Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in their original packaging. Please contact us at support@veloracosmetics.shop to begin your return.
Q: When will I receive my refund?
Refunds are issued within 5–10 business days after we receive and inspect your return. Processing times may vary depending on your payment provider.
Q: Can I exchange an item?
Yes. If your item arrives damaged, defective, or you received the wrong product, we’ll gladly exchange it. Contact us within 30 days for assistance.
Products and Quality
Q: Are your products cruelty-free?
Yes. Velora Cosmetics is proud to offer 100% cruelty-free products. We do not test on animals.
Q: Are your products safe for all skin types?
Our products are formulated with care and tested for safety. However, we always recommend performing a patch test before using any new skincare or cosmetic product.
Q: How can I find the right shade for my skin tone?
Our product pages include detailed shade descriptions and images to help you choose. For personalized advice, email support@veloracosmetics.shop with your photo in natural light, and our team will help you find your perfect match.
Account and Customer Support
Q: Do I need an account to place an order?
No. You can check out as a guest, but creating an account allows you to track your orders and manage your preferences more easily.
Q: How do I contact customer service?
You can reach us anytime via email at support@veloracosmetics.shop. Our support team responds within 24 hours (Monday–Friday).
Q: Do you offer live chat support?
Yes, our live chat feature is available 24/7. Simply click the chat bubble on the bottom-right corner of our website for immediate assistance.
Promotions and Discounts
Q: How do I apply a discount code?
You can enter your promo code during checkout in the “Discount Code” box. Make sure the code is entered exactly as shown and not expired.
Q: Can I use more than one promo code?
Only one promo or discount code can be used per order.
Q: Do you offer gift cards?
Yes. Digital gift cards are available and can be purchased directly from our website. They make the perfect gift for any beauty lover.
Still Need Help?
If you didn’t find your question here, don’t worry — we’re happy to help. Please email us at support@veloracosmetics.shop, and our friendly team will respond as soon as possible.
Trade name: Velora Cosmetics
Our Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM Monday to Friday
Business Mail: support@veloracosmetics.shop
Business Address:1229 west 26th street san bernardino CA 92405 United States
