Waterproof Black Eyeliner Liquid Eye Liner Pen Pencil Gel Beauty Makeup Cosmetic Eyelashes Waterproof Eye Liner Makeup Tool
Overview:
The pen core is soft in texture and full in color. It can draw both fine and smooth lines, as well as thicker soft lines, and it is very convenient to carry around.
The water-active eyeliner is made of high-quality materials and will not irritate the eye's skin. It is safe to use and makes the eyes bigger and brighter, lasting all day. This eyeliner is waterproof, not easy to stain, and lasts longer.
How to use: Apply rich and saturated colors along the eyelash line to get the effect of changing the eyes every time.Great beauty tools, let you create your own eyeliner style.
The matte black stick is very suitable for creating smoky eye makeup. It can also be used to create low-key eye makeup. It is a little shy or living a low-profile life. It is suitable for professional use and home use.
Product Information:
Product Type Eyeliner / Glue
Colour: Black
Specifications: normal specifications
Model 7402-020M
Special purpose cosmetics
Frequently Asked Questions (FAQ) – Velora Cosmetics
Welcome to the Velora Cosmetics FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, and policies. If you can’t find what you’re looking for, please reach out to us at support@veloracosmetics.shop — we’re always happy to help.
Orders and Payments
Q: How can I place an order?
You can place your order directly through our website by adding your desired products to the cart and completing checkout. We accept major credit cards, PayPal, and other secure payment methods listed at checkout.
Q: How will I know my order was received?
Once your order is placed, you’ll receive a confirmation email with your order number and details. Please check your spam folder if you don’t see it within a few minutes.
Q: Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of purchase. After that, they are processed and shipped. Please email support@veloracosmetics.shop immediately if you need help making a change.
Shipping and Delivery
Q: How long will it take to receive my order?
Our standard delivery time is 8–18 business days, depending on your location.
Q: How long does processing take?
All orders are processed within 1–3 business days (Monday–Friday). Orders placed after 4:00 PM EST are processed the next business day.
Q: How can I track my order?
When your order ships, you’ll receive a confirmation email containing your tracking number and a link to track your package in real-time.
Q: Do you ship internationally?
Yes, we ship worldwide. International shipping times and costs may vary depending on your region. Customs duties and taxes may apply and are the responsibility of the customer.
Returns and Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in their original packaging. Please contact us at support@veloracosmetics.shop to begin your return.
Q: When will I receive my refund?
Refunds are issued within 5–10 business days after we receive and inspect your return. Processing times may vary depending on your payment provider.
Q: Can I exchange an item?
Yes. If your item arrives damaged, defective, or you received the wrong product, we’ll gladly exchange it. Contact us within 30 days for assistance.
Products and Quality
Q: Are your products cruelty-free?
Yes. Velora Cosmetics is proud to offer 100% cruelty-free products. We do not test on animals.
Q: Are your products safe for all skin types?
Our products are formulated with care and tested for safety. However, we always recommend performing a patch test before using any new skincare or cosmetic product.
Q: How can I find the right shade for my skin tone?
Our product pages include detailed shade descriptions and images to help you choose. For personalized advice, email support@veloracosmetics.shop with your photo in natural light, and our team will help you find your perfect match.
Account and Customer Support
Q: Do I need an account to place an order?
No. You can check out as a guest, but creating an account allows you to track your orders and manage your preferences more easily.
Q: How do I contact customer service?
You can reach us anytime via email at support@veloracosmetics.shop. Our support team responds within 24 hours (Monday–Friday).
Q: Do you offer live chat support?
Yes, our live chat feature is available 24/7. Simply click the chat bubble on the bottom-right corner of our website for immediate assistance.
Promotions and Discounts
Q: How do I apply a discount code?
You can enter your promo code during checkout in the “Discount Code” box. Make sure the code is entered exactly as shown and not expired.
Q: Can I use more than one promo code?
Only one promo or discount code can be used per order.
Q: Do you offer gift cards?
Yes. Digital gift cards are available and can be purchased directly from our website. They make the perfect gift for any beauty lover.
Still Need Help?
If you didn’t find your question here, don’t worry — we’re happy to help. Please email us at support@veloracosmetics.shop, and our friendly team will respond as soon as possible.
Trade name: Velora Cosmetics
Our Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM Monday to Friday
Business Mail: support@veloracosmetics.shop
Business Address:1229 west 26th street san bernardino CA 92405 United States
